Sales Forecasting of Overrated Products: Fine Tuning of Customer's Rating by Integrating Sentiment Analysis.
Partha GhoshOendrila SamantaTakaaki GotoSoumya SenPublished in: IEEE Access (2024)
Keyphrases
- fine tuning
- sentiment analysis
- product reviews
- potential customers
- opinion mining
- customer service
- online reviews
- customer support
- customer behavior
- customer preferences
- product features
- rating prediction
- sentiment classification
- forecast models
- text classification
- sentence level
- fine tuned
- customer satisfaction
- customer requirements
- customer reviews
- website
- customer loyalty
- customer base
- electronic commerce
- natural language processing
- multi aspect
- neural network
- text mining
- collaborative filtering
- marketing strategies
- support vector regression
- user generated
- social media content
- sentiment lexicon
- positive or negative
- software vendors
- public opinion
- cross domain
- data analysis
- data mining