Towards a Commercial IT Service Delivery.

Christophe Ponsard Gautier Dallons Stéphane Mouton Philippe Massonet

Published in: ERCIM News (2007)

Keyphrases

service delivery
e government
life cycle
end to end
service management
service provision
web services
government agencies
government services
e learning
online services
information systems
data collection
distributed systems
public sector
data management
higher education
knowledge management