Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach.
Hanumantha Rao SamaLong-Sheng ChenVenkateswarlu NalluriMadhavaiah ChendragiriPublished in: Public Transp. (2023)
Keyphrases
- service quality
- public transport
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- online shopping
- information systems
- quality of service
- transport network
- call center
- fuzzy comprehensive evaluation method
- public transportation
- competitive environment
- information quality
- competitive advantage
- information management
- internet shopping
- public health
- databases
- incident management
- database