Intelligent Call Routing for Telecommunications Call-Centers.
Sérgio JorgeCarlos PereiraPaulo NovaisPublished in: IDEAL (1) (2020)
Keyphrases
- call center
- agent technology
- service level
- service quality
- asymptotically optimal
- arrival rate
- queueing model
- service systems
- heavy traffic
- intelligent systems
- queue length
- customer service
- multi agent systems
- expert systems
- graphical models
- information retrieval
- telecommunications industry
- electronic commerce
- database
- computational intelligence
- end users
- database systems
- information systems
- artificial intelligence
- data mining