Empirical Study of Public Sector Employee Loyalty and Satisfaction.
Ali TürkyilmazGülsen AkmanCoskun ÖzkanZbigniew PastuszakPublished in: Ind. Manag. Data Syst. (2011)
Keyphrases
- empirical studies
- public sector
- customer satisfaction
- service quality
- e government
- information sharing
- information and communication technologies
- environmental factors
- user satisfaction
- real world data sets
- current practices
- empirical analysis
- online shopping
- electronic government
- digital government
- uci datasets
- social capital
- inter organizational
- public administration
- human resources
- customer loyalty
- information systems
- quality of service
- private sector
- competitive advantage
- potential customers
- business process change
- public organizations
- customer service