Modeling Quality Dynamics in IT Services Management.
Shahriar AkterJohn D'AmbraPradeep RayPublished in: ICIS (2011)
Keyphrases
- service delivery
- service quality
- configuration management
- high quality
- web services
- service management
- telecommunications networks
- service oriented
- dynamic model
- identity management
- service providers
- workflow management
- modeling method
- user centric
- physical processes
- information management
- data processing
- data management
- decision making
- ubiquitous computing
- information services
- decision support
- improve quality
- home care
- reference architecture
- service platform
- relationship management
- management system
- business continuity