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What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology.
D. Harrison McKnight
Norman L. Chervany
Published in:
Int. J. Electron. Commer. (2001)
Keyphrases
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electronic commerce
artificial intelligence
customer loyalty
electronic marketplaces
trust model
online retailers
customer service
related concepts
consumer behavior
trust evaluation
semantic aspects
trust relationships
reputation models
online stores
customer satisfaction
knowledge structures
supply chain