Analyzing the expression of annoyance during phone calls to complaint services.

Jon Irastorza Manso M. Inés Torres

Published in: CogInfoCom (2016)

Keyphrases

mobile phone users
web services
service providers
service oriented
service discovery
mobile phone
information services
email
ubiquitous computing
service composition
user centric
context aware
database
network services
information society
public services
call center
web technologies
service quality
business processes