E-government evaluation: The use of design science approach to build and evaluate customer satisfaction theoretical framework.
Meng Seng WongPublished in: ICDIM (2012)
Keyphrases
- theoretical framework
- e government
- customer satisfaction
- design science
- theoretical foundation
- design theory
- public sector
- technology transfer
- electronic government
- service quality
- government services
- digital government
- customer service
- online shopping
- government organizations
- public administration
- information systems
- service delivery
- conceptual framework
- government agencies
- public services
- lessons learned
- widely accepted
- design decisions
- secure information sharing
- information security
- knowledge management
- data management
- public organizations