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Retailer response to negative online consumer reviews: how can damaged trust be effectively repaired?

Yan WanYifan ZhangFengting WangYufei Yuan
Published in: Inf. Technol. Manag. (2023)
Keyphrases
  • online consumer reviews
  • online reviews
  • supply chain
  • trust model
  • positive and negative
  • perceived risk
  • natural language processing
  • information extraction