Knowledge and Behavior-Driven Fruit Fly Optimization Algorithm for Field Service Scheduling Problem with Customer Satisfaction.
Bin WuHui-Jun JiangChao WangMin DongPublished in: Complex. (2021)
Keyphrases
- optimization algorithm
- customer satisfaction
- service quality
- scheduling problem
- multi objective
- customer service
- differential evolution
- optimization method
- particle swarm optimization pso
- evolutionary multi objective
- user satisfaction
- optimization strategy
- marketing strategies
- online shopping
- expert systems
- service providers
- competitive advantage
- np hard
- single machine
- flowshop
- databases
- customer retention
- customer support
- global optima
- hybrid optimization algorithm
- control parameters
- particle swarm optimization
- data mining techniques
- database
- social networking
- electronic commerce
- information quality
- customer behavior
- objective function
- web services
- neural network