Developing and maintaining clients' trust through institutional mechanisms in online service markets for digital entrepreneurs: A process model.
Wenyu Derek DuJi-Ye MaoPublished in: J. Strateg. Inf. Syst. (2018)
Keyphrases
- process model
- online marketplaces
- security services
- web services
- reputation mechanisms
- process mining
- business processes
- business process
- online markets
- digital goods
- online learning
- electronic commerce
- petri net
- client server architecture
- service providers
- virtual communities
- event logs
- software process
- formal models
- service oriented
- information goods
- online auctions
- service quality
- electronic markets
- consumer trust
- trust model
- workflow systems
- network effects
- reputation information
- control flow