Multichannel integration services: Consumer decision making in integrated sales channels.
Manuel TrenzDaniel VeitPublished in: ICIS (2015)
Keyphrases
- decision making
- multi channel
- cross channel
- service integration
- single channel
- service delivery
- customer service
- service oriented
- information goods
- content management
- decision makers
- integrating multiple
- web services
- customer support
- service composition
- service discovery
- potential customers
- governmental organizations
- loose coupling
- virtual enterprise
- end users
- electronic commerce
- decision support system
- service providers
- data mining
- intelligent decision making
- seamless integration
- fully integrated
- communication channels
- decision support
- context aware
- information processing
- web environment
- data integration
- service quality
- service oriented architecture
- search computing
- dynamic pricing
- business intelligence
- supply chain
- uniform access
- website