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Service Innovation of Physical Bookstores: Applying Service Design Perspectives to Develop Service Innovation to Enhance Customer Loyalty.
Yu-Hsuan Hung
Hsien-Hui Tang
Published in:
HCI (39) (2021)
Keyphrases
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service quality
web services
case study
management system
decision support system
service oriented
customer satisfaction
data mining
machine learning
data analysis
end users
knowledge discovery