Assessing the Impact of System Quality, Information Quality, and Service Quality on Enterprise Resource Planning (ERP) Systems.
Godwin Banafo AkrongYunfei ShaoEbenezer OwusuPublished in: Int. J. Enterp. Inf. Syst. (2021)
Keyphrases
- information quality
- enterprise resource planning
- service quality
- erp systems
- information systems
- competitive advantage
- customer satisfaction
- user satisfaction
- service providers
- business processes
- customer relationship management
- quality of service
- maturity model
- electronic commerce
- call center
- factors that influence
- database
- business process
- perceived usefulness
- machine learning
- text mining
- decision making