Connection between customer emotions and relationship quality in online music services.
Manuel J. Sánchez-FrancoFrancisco Javier Rondan-CataluñaPublished in: Behav. Inf. Technol. (2010)
Keyphrases
- service quality
- customer service
- customer satisfaction
- electronic commerce
- marketing campaigns
- online learning
- potential customers
- high quality
- service providers
- service composition
- web services
- online services
- service discovery
- ubiquitous computing
- information services
- call center
- context aware
- customer data
- agent technology
- music information retrieval
- marketing strategies
- customer behavior
- audio signals
- streaming services
- digital libraries
- real time
- smart devices
- music composition
- relationship management