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Distinguishing the effects of B2B information quality, system quality, and service outcome quality on trust and distrust.
D. Harrison McKnight
Nancy K. Lankton
Andreas I. Nicolaou
Jean Price
Published in:
J. Strateg. Inf. Syst. (2017)
Keyphrases
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information quality
service quality
user satisfaction
service providers
high quality
electronic commerce
customer satisfaction
machine learning
information technology
user interface
knowledge transfer
trust model
perceived usefulness
success factors