Service innovation activities in e-government initiatives: the Taiwan experience.
Li-hung ChengChao-tung WenEldon Y. LiTa-yi LinPublished in: Int. J. Serv. Technol. Manag. (2012)
Keyphrases
- e government
- service delivery
- service provision
- technology transfer
- public services
- knowledge management
- technological innovation
- public sector
- electronic government
- developing countries
- government services
- public administration
- service offerings
- digital government
- case study
- government agencies
- federal government
- private sector
- inter organizational
- government organizations
- mobile services
- service oriented
- service providers
- business process change
- government officials
- decision making
- information infrastructure
- service quality
- information sharing
- software engineering
- web services