Leveraging online customer reviews in new product development: a differential game approach.

Wei Liu Ke Xu Ruirui Chai Xiang Fang

Published in: Ann. Oper. Res. (2023)

Keyphrases

customer reviews
opinion mining
product reviews
virtual communities
customer satisfaction
real time
product features
online product reviews
user generated content
social networks
sentiment analysis
positive or negative
web services