Service Quality, Customer Satisfaction and Behavioral Intention in Shanghai Hospital Choice during the COVID-19 Pandemic.
Yuan-Jen LeePublished in: IMMS (2021)
Keyphrases
- customer satisfaction
- service quality
- technology acceptance
- user satisfaction
- online shopping
- perceived usefulness
- information systems
- service providers
- electronic commerce
- behavioral intention
- quality of service
- competitive advantage
- marketing strategies
- customer support
- call center
- databases
- information quality
- customer loyalty
- factors affecting
- response time
- social networks