Electronic government: Rethinking channel management strategies.
Wolfgang E. EbbersWillem J. PietersonH. N. NoordmanPublished in: Gov. Inf. Q. (2008)
Keyphrases
- electronic government
- e government
- public sector
- north america
- digital government
- knowledge management
- government organizations
- information and communication technologies
- information systems
- information management
- management system
- data processing
- multi channel
- service delivery
- decision making
- public administration
- data management
- government services