Antecedents of Empowerment and Commitment to Service Quality in the Chinese Hotel Industry.

Eric Kin-Wai Lau

Published in: KMO (2014)

Keyphrases

service quality
customer satisfaction
electronic commerce
service providers
quality of service
user satisfaction
competitive environment
information systems
call center
competitive advantage
online shopping
information quality
technology acceptance
decision making
high tech
job satisfaction