Fine-Tuning Pretrained Language Models to Enhance Dialogue Summarization in Customer Service Centers.
Jiseon YunJae Eui SohnSunghyon KyeongPublished in: ICAIF (2023)
Keyphrases
- language model
- fine tuning
- customer service
- fine tune
- language modeling
- probabilistic model
- n gram
- statistical language models
- retrieval model
- language modelling
- document retrieval
- information retrieval
- speech recognition
- query expansion
- ad hoc information retrieval
- customer satisfaction
- test collection
- fine tuned
- language models for information retrieval
- query terms
- translation model
- language model for information retrieval
- document ranking
- smoothing methods
- vector space model
- context sensitive
- query specific
- text summarization
- spoken term detection
- information systems