IT-Service Cachet - Managing IT-Service Performance and IT-Service Quality.
Claus-Peter PrägUlrich SchnabelPublished in: HICSS (2006)
Keyphrases
- service quality
- service providers
- customer satisfaction
- electronic commerce
- online shopping
- user satisfaction
- call center
- information systems
- quality of service
- databases
- competitive advantage
- service discovery
- business process
- end users
- web services
- database
- information quality
- competitive environment
- incident management