A conceptual framework and open research questions for chat-based reference service.

Jeffrey Pomerantz

Published in: J. Assoc. Inf. Sci. Technol. (2005)

Keyphrases

conceptual framework
sharing platform
theoretical framework
virtual organization
business models
computer mediated communication
service providers
conceptual model
answer questions
service composition
databases
web services
data mining
general purpose
email
multi agent
agent negotiation