Service creation: a telephone company perspective.
John W. YoungPublished in: IEEE Commun. Mag. (1988)
Keyphrases
- call center
- customer service
- service quality
- service providers
- web services
- heavy traffic
- arrival rate
- service level
- processor sharing
- loosely coupled
- information services
- service oriented
- viewpoint
- case study
- end users
- seamless integration
- creation process
- data mining
- data sets
- mobile services
- single server
- genetic algorithm