Towards a Process Model for Service Systems.

Elisah Lemey Geert Poels

Published in: IESS (2012)

Keyphrases

process model
service systems
process mining
web technologies
business process
business processes
service level
service oriented
enterprise systems
petri net
call center
queueing model
queue length
reinforcement learning
arrival rate
data mining
event logs
stochastic models
crisp dm
service selection
website
e learning