Customer Management and Control of Broadband VPN Services.
Mun Choon ChanAurel A. LazarRolf StadlerPublished in: Integrated Network Management (1997)
Keyphrases
- web services
- customer relationship management
- management system
- customer service
- customer support
- service management
- service oriented
- service delivery
- network management
- configuration management
- mission critical
- information systems
- service requirements
- service platform
- seamless integration
- content management
- service providers
- data management
- control system
- ubiquitous computing
- high speed
- reference architecture
- cyber physical systems
- business continuity
- telecommunications networks
- data mining
- potential customers
- customer data
- home care
- agent technology
- context aware
- electronic commerce
- information management
- information services
- service composition