DINESERV along with fuzzy hierarchical TOPSIS to support the best practices observation and service quality improvement in the restaurant context.
Toni LupoElvira BellomoPublished in: Comput. Ind. Eng. (2019)
Keyphrases
- quality improvement
- end users
- fuzzy numbers
- intuitionistic fuzzy
- case study
- fuzzy sets
- multi criteria
- fuzzy set theory
- industrial processes
- service providers
- quality assurance
- fuzzy multi criteria decision making
- computer vision
- multiple attribute decision making
- linguistic variables
- group decision making
- service quality
- fuzzy rules
- vision system
- software engineering
- image processing