Bridging the "Front Stage" and "Back Stage" in Service System Design.

Robert J. Glushko Lindsay Tabas

Published in: HICSS (2008)

Keyphrases

case study
initial stages
design process
learning algorithm
learning stage
mobile services
optimal design
building blocks
service providers
steady state
computer aided
design principles
conceptual framework
design tools
special case
user interface
multimedia
multiple stages
data sets