Permanent Customer-Provider Relationships for Electric Service Markets.
Thomas PreußJens-Hagen SyrbeHartmut KönigPublished in: Kommunikation in Verteilten Systemen (1999)
Keyphrases
- service providers
- customer service
- customer satisfaction
- electronic commerce
- service requirements
- service quality
- service times
- call center
- management system
- enterprise systems
- product information
- service discovery
- web services
- cloud computing
- service level
- service composition
- markov chain
- customer behavior
- service systems
- customer support
- network effects
- marketing campaigns
- customer requirements