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An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part II.
Manuel Mora
Jorge Marx Gómez
Rory V. O'Connor
Mahesh S. Raisinghani
Ovsei Gelman
Published in:
Int. J. Inf. Technol. Syst. Approach (2015)
Keyphrases
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service providers
design process
web services
design principles
design methodology
design space
information systems
website
knowledge based systems
building blocks
engineering design
design decisions
design methodologies