DSL Provisioning: Redefining "Customer Service".

Gabriele Piccoli Blake Ives Eleanor T. Loiacono

Published in: Commun. Assoc. Inf. Syst. (2001)

Keyphrases

customer service
cloud computing
quality of service
customer satisfaction
inventory control
customer behavior
resource management
service provisioning
telecommunication services
call center
business strategy
data mining
decision making
bayesian networks
service quality
service level