Knowledge-intensive service activities in software business.
Risto RajalaMika WesterlundArto RajalaSeppo LeminenPublished in: Int. J. Technol. Manag. (2008)
Keyphrases
- knowledge intensive
- software development
- knowledge acquisition
- workflow management
- enterprise systems
- knowledge management
- telecommunications industry
- service delivery
- project managers
- service management
- knowledge workers
- human resources
- software as a service
- business applications
- information systems
- business processes
- business intelligence
- virtual organization
- service providers
- decision making
- law enforcement
- software systems
- case study
- web services
- workflow process
- real world
- service quality
- software projects
- source code
- end users
- expert systems
- data mining
- databases
- business models
- business process
- data management
- mission critical