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Understanding the Antecedents and Consequences of Live Chat Use in Electronic Markets.

Lele KangXiang WangChuan-Hoo TanJ. Leon Zhao
Published in: J. Organ. Comput. Electron. Commer. (2015)
Keyphrases
  • electronic markets
  • social intelligence design
  • search costs
  • electronic commerce
  • moral hazard
  • email
  • business models
  • electronic business
  • data mining
  • case study
  • computer science
  • key factors
  • turn taking