Characteristics of service processes and their implications in electronic commerce: a classification of intangible products.
Sung-Eui ChoPublished in: Int. J. Electron. Bus. (2006)
Keyphrases
- electronic commerce
- service quality
- agent mediated
- online stores
- business models
- small and medium sized enterprises
- agent technology
- mobile commerce
- service providers
- negotiation protocol
- electronic business
- website
- special case
- automated negotiation
- product catalogs
- business transactions
- online auctions
- cooperative