Digitally-enabled service transformation in the public sector: The lure of institutional pressure and strategic response towards change.
Vishanth WeerakkodyAmizan OmarRamzi El-HaddadehMoaman Al-BusaidyPublished in: Gov. Inf. Q. (2016)
Keyphrases
- public sector
- business process change
- e government
- environmental factors
- service delivery
- private sector
- public services
- information sharing
- current practices
- business processes
- information and communication technologies
- digital government
- public administration
- web services
- electronic government
- social capital
- service providers
- knowledge management
- decision making
- government services
- data sharing
- service oriented
- strategic decisions
- computer science
- data mining