Adding value to performance management with business metrics.
Scott A. ChapmanPublished in: Int. CMG Conference (2006)
Keyphrases
- information systems
- knowledge management
- decision making
- enterprise systems
- information management
- business processes
- business intelligence
- business management
- service management
- business models
- service delivery
- decision support
- management information systems
- workflow management
- strategic management
- business process management
- business process
- competitive advantage
- mission critical
- management system
- high demand
- business requirements
- systems development
- customer relationship management
- change management
- author biography
- business world
- senior management
- customer retention
- venture capital
- human capital
- competitive intelligence
- business users
- data quality
- project management
- data mining