Can an apology change after-crisis user attitude? The role of social media in online crisis management.
Ying LiKe YangJin ChenSumeet GuptaFeiyang NingPublished in: Inf. Technol. People (2019)
Keyphrases
- crisis management
- social media
- decision makers
- situation awareness
- management system
- online learning
- emergency management
- decision making
- social media sites
- current situation
- emergency response
- video conferencing
- social networking
- real time
- distance learning
- critical infrastructure
- user preferences
- recommender systems