Ticket queues with regular and strategic customers.
Gabi HanukovShoshana AnilyUri YechialiPublished in: Queueing Syst. Theory Appl. (2020)
Keyphrases
- single server
- service providers
- service rates
- service times
- poisson arrivals
- arrival process
- customer retention
- customer satisfaction
- retrial queue
- waiting times
- steady state
- queueing systems
- queueing networks
- arrival processes
- queue length
- case study
- competitive environment
- processor sharing
- marketing strategies
- service quality
- decision making
- queuing model
- special case
- single server queue
- strategic planning
- arrival rate
- customer data
- customer behavior
- software vendors
- stationary distribution
- finite capacity
- customer preferences
- call center
- service systems
- web services
- heavy traffic
- customer service
- business goals
- markov chain
- cloud computing
- capacity planning