Evaluating SLA Management Process Model within Four Companies.
Mira Kajko-MattssonChristos MakridisPublished in: ICSEA (2008)
Keyphrases
- process model
- process mining
- workflow management systems
- management practices
- business process
- business processes
- business process management
- event logs
- petri net
- information systems
- control flow
- software process
- formal models
- service level
- workflow management
- project management
- quality of service
- preprocessing
- business process models
- decision making
- machine learning
- data management
- data preparation
- manufacturing companies
- workflow technology
- small and medium sized