Coordinating the Service Process of Two Business Units towards a Joint Customer.

Rita Lavikka Riitta Smeds Miia Jaatinen Emmi Valkeapää

Published in: APMS (2007)

Keyphrases

customer service
electronic commerce
decision making
web services
process oriented
data mining
business intelligence
call center
telecommunications industry
business process modeling
service management
mission critical
service delivery
business processes
knowledge management
management system
information systems