A Secure RFID Deactivation/Activation Mechanism for Customer Service and Consumer Shopping.
Yu-Yi ChenZhen-Jie QiuJun-Chao LuJinn-ke JanPublished in: BWCCA (2011)
Keyphrases
- customer service
- online shopping
- customer satisfaction
- information processing
- inventory control
- online stores
- rfid systems
- customer behavior
- internet shopping
- supply chain
- low cost
- radio frequency identification
- rfid technology
- shopping behavior
- mutual authentication
- business strategy
- databases
- service quality
- customer support
- call center
- governmental organizations
- database systems
- decision making