Successful ICT service delivery: enablers, inhibitors and hygiene factors: a service provider perspective.
Eureka SewchurranIrwin BrownPublished in: SAICSIT (2011)
Keyphrases
- business intelligence
- service providers
- service provision
- service delivery
- web services
- end users
- data mining services
- online services
- information and communication technologies
- case study
- e government
- life cycle
- cloud computing
- end to end
- data mining
- service management
- public sector
- public administration
- service quality
- mobile technologies
- user oriented
- e learning
- government services
- user interface
- quality of service
- databases
- search engine