Viability of electronic service offerings: user satisfaction in the business-to-employee market.
Brian G. MackieCharles E. DowningPublished in: Int. J. Serv. Technol. Manag. (2004)
Keyphrases
- user satisfaction
- electronic markets
- service offerings
- business transactions
- information systems
- electronic commerce
- business models
- business processes
- business opportunities
- electronic marketplaces
- business environment
- service quality
- financial data
- structural equation modeling
- e government
- governmental organizations
- decision making
- small and medium sized
- user perceptions
- objective measures
- perceived usefulness
- customer satisfaction
- market share
- databases
- information technology
- information quality
- competitive advantage
- user interface
- service providers