The Impact of IOS-Enabled Business Process Change on Business Outcomes: Transformation of the Value Chain of Japan Airlines.
Niels Bjørn-AndersenAkemi Takeoka ChatfieldPublished in: J. Manag. Inf. Syst. (1997)
Keyphrases
- business processes
- business process change
- business activities
- decision making
- business intelligence
- customer service
- business process
- public sector
- success or failure
- internet enabled
- e government
- real world
- information systems
- united states
- inter organizational
- customer relationship management
- electronic commerce
- hands on guide
- terrorist attacks