A Business Centric Monitoring Approach for Heterogeneous Service Composites.
Geetika T. LakshmananPaul T. KeyserAleksander SlominskiFrancisco CurberaPublished in: IEEE SCC (2011)
Keyphrases
- telecommunications industry
- activity monitoring
- service delivery
- service management
- loosely coupled
- enterprise systems
- real time
- monitoring system
- multi domain
- business processes
- customer service
- mission critical
- electronic commerce
- online services
- service provision
- online stores
- data mining
- information systems
- software as a service
- grid environment
- management system
- business models
- business intelligence
- customer support
- knowledge management
- service level agreements
- decision support
- service composition
- web technologies
- cloud computing
- information services
- early warning
- service quality
- service oriented architecture
- mobile services
- decision making
- composite materials
- business rules