Physician-user interaction and users' perceived service quality: evidence from Chinese mobile healthcare consultation.
Hongying TanMengling YanPublished in: Inf. Technol. People (2020)
Keyphrases
- user interaction
- service quality
- user satisfaction
- user studies
- information systems
- customer satisfaction
- user feedback
- user interface
- user experience
- user behavior
- information quality
- internet shopping
- electronic commerce
- service providers
- quality of service
- interactive image segmentation
- mobile phone
- user input
- usage data
- mobile technologies
- mobile services
- mobile applications
- technology acceptance
- call center
- mobile devices
- competitive environment
- databases
- online shopping
- database systems
- real time
- structural equation modeling
- user model