Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment.
Mauricio MarroneLutz M. KolbePublished in: Inf. Syst. E Bus. Manag. (2011)
Keyphrases
- return on investment
- competitive advantage
- service delivery
- competitive intelligence
- high tech
- business processes
- data mining
- management information systems
- business intelligence
- electronic commerce
- business strategy
- business process
- decision making
- end to end
- cost savings
- business information
- information systems
- image alignment
- data quality
- sequence alignment
- visual perception
- business rules
- business environment
- business applications
- business schools
- strategic advantage
- enterprise architecture
- enterprise systems
- service management
- human perception
- data mining applications
- end user computing
- life cycle