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Customer Satisfaction and Company Revenue: A Solution Approach for the Passenger Management on Buses.
Francesca Guerriero
Martina Luzzi
Giusy Macrina
Published in:
ICORES (Selected Papers) (2023)
Keyphrases
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customer satisfaction
customer retention
customer service
customer support
service quality
customer data
public transport
online shopping
information systems
case study
marketing strategies
decision making
management system
product development
manufacturing companies
customer loyalty